Weather Policy
Weather can be unpredictable, and safety is always our top priority. If weather conditions prevent safe operation of inflatables, we will work with you to find the best possible solution. In the event of significant rain that impacts the majority of your rental period, we may offer a reschedule based on availability. Decisions related to weather are made with safety in mind and at our discretion.
Wind Safety Policy
For the safety of all participants, outdoor inflatables will not be set up or must be taken down if sustained winds reach 15 miles per hour or if wind gusts reach 25 miles per hour. We actively monitor conditions before and during your rental and reserve the right to delay setup, cancel, or request evacuation if wind conditions become unsafe. If conditions are not safe for children, we will not operate the equipment.
Rental Timeframe Policy
All rentals are a general 24-hour rental period. Delivery takes place between 7:00 AM and 11:30 AM on the day of your event, and pickup occurs the following day between 7:00 AM and 11:30 AM. Exact delivery and pickup times may vary based on route scheduling and volume, but all rentals fall within this window.
Payment Policy
Payment is due on the day of your rental. Final payment must be completed before or at the time of delivery unless prior arrangements have been made.
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